This company provides complaint book online: http://www.livroreclamacoes.pt/
We work under government license from Portuguese Tourism Board (Turismo de Portugal) with registration number RNAAT 228/13 and RNAVT 8506
We have both mandatory law insurance with Liberty Seguros: Responsabilidade Civil (Apólice nº 95/227206) e Acidentes Pessoais (Apólice nº 27/12941)